Toolsvilla follows a very transparent Return & Refund policy

Received Wrong Product

Toolsvilla offers an easy Returns/Replacement policy in case of the following criteria:

Difference in Product Specifications from the website.
Difference in Product Brand from the website. However in the case of Generic Brands/local products the brand might vary subject to the availability with the seller.
Difference in product material from the website. However please note that in case of Machinery, Tools, Equipment, Spares or Accessories, the colour of the product might vary depending on the Manufacturing upgrades.

Received Damaged Product

Toolsvilla offers a Full Replacement/Part Replacement or Refund basis the severity of the damage.

Defective/Incomplete Product received

In case of a defective product sent by the seller,Toolsvilla offers Full Replacement/Part Replacement or Refund as required.
In case of Incomplete Product sent by the seller, the seller will ship the incomplete part/accessory as required.

Product Quality Issue

Toolsvilla offers Full Replacement/Refund if the customer receives Used Product/Highly Rusted Product etc.

Non-Functional Product

Non-functional products will be examined thoroughly by the seller via phone call or video calls.Toolsvilla will accept the Return/Refund or Replacement only if it is approved by the seller.

Guidelines for Raising Support Tickets:

Customers must report within 72 hours of product delivery via “Have a Concern” or via email at [email protected] .
Customers must provide unboxing video and other relevant images & videos.
For ongoing tickets,customers must respond to the Toolsvilla Support Team within 72 Hrs to avoid any Ticket Autoclosed without resolving the issue.
Resolution of any tickets may involve phone calls,email conversations or video calls if necessary.

Guidelines for the Return Process:

Customers must provide re-packing video with the original box to make sure that the product is packed securely to avoid any damage/loss during return transit and help our Courier Service provider to do a quick & timely pick-up.
Depending on the availability of our courier service provider, a courier will be scheduled to pick up the product from the registered address within 2-3 business days after the Return is approved.
The product must be in unused and original condition with original box/packaging and all other accessories(if applicable).

Customer is not eligible for Return if

raised the ticket after 72 Hrs post delivery.
the product is no longer needed by the customer.
the product is torn/damaged due to mishandling by the customer.
unable to use the product.
the customer has ordered the wrong product.
the customer is not willing to re-pack the product to initiate the Return process.
combo products cannot be returned separately.
The customer purchases the machine from somewhere else and purchases spare parts from our platform in those cases Toolsvilla or Toolsvilla seller is not liable if there is any fitting issue or size mismatch.

Order Cancellation from Toolsvilla:

Toolsvilla has the right to cancel the order in below criteria-

Registered address is Incorrect or incomplete(street number, landmark,pincode etc.)
The registered address is “Non-Serviceable Zone” or “Out of Delivery coverage” as specified by our courier service provider.
The registered address is not COD eligible zone and the customer placed an order with COD.
In exceptional cases, if a product runs "out of stock" with the seller, the product will be cancelled.
Suspected Fraudulent activity.
Customer requested for Open delivery.

Order Cancellation from Customer:

Toolsvilla offers a full refund if the customer raises a cancellation request before the pickup from the seller warehouse.
Courier charges are deducted if the customer raises a cancellation request after the shipment is picked up & is ready for dispatch as per standard/applicable courier charges.
All cancellation requests must be emailed to [email protected].

Guidelines for Refund Process:

In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction is not refundable under any circumstances.
While you will not be charged a processing fee for availing Toolsvilla EMI option, the interest charged by the bank shall not be refunded by Toolsvilla.
In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account. Toolsvilla required your bank account details:

Bank Name:
Account Number:
Account Holder’s name:
IFSC code:
It is the customer's responsibility to ensure that all bank information is accurate and up-to-date. Any errors or issues arising from incorrect details provided will not be the responsibility of Toolsvilla.

Refunds generally take 7-10 working days to get reflected in the customer’s bank account.

How to Claim Warranty Service

To claim warranty service, please follow these steps:

Contact the Warranty provider/Seller: The warranty services and assistance are provided directly by the Warranty provider/Seller. Contact information for the Warranty provider/Seller can be found in the Warranty card or can be availed from Toolsvilla by emailing us at [email protected].
Provide Proof of Purchase: Ensure you have the original purchase receipt or invoice available to verify your warranty eligibility. The warranty period starts from the date of purchase.
Describe the Issue: Clearly describe the problem you are experiencing with the product. Requirement of photos or videos is mandated to assist in the diagnosis.
Follow Instructions: The Warranty Provider/Seller may provide specific instructions for shipping, returning, or troubleshooting the product. Please follow these guidelines to ensure that the warranty claim process goes smoothly.
Assessment and Resolution: Once the Warranty provider/seller receives the product, it will be inspected to determine if the issue is covered by warranty. If confirmed, they will repair or replace the product at no additional cost to you, within the warranty guidelines.
Repair: If the product is deemed defective and repairable, the Warranty provider/seller will repair the product using new or equivalent-to-new parts.
Replacement: If the product is found to be defective beyond repair or cannot be fixed in a reasonable time frame, a replacement product of the same or equivalent model will be provided.

NOTE:This warranty policy outlines the terms and conditions under which warranty support is provided by the Warranty provider/Seller.

Disclaimer

ToolsVilla reserves the absolute right, at its sole and exclusive discretion, to amend, modify, change, add, or remove any portion of this policy at any time, with or without prior written notice. Such changes may include updates to terms, conditions, clauses, or any other aspects of this policy. It is the buyer’s responsibility to periodically review this policy in order to stay informed about any changes or updates that may occur.